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| 1 |
Provenance |
| 1.1 |
Provenance of the wine we sell is of
fundamental importance to us therefore, we only buy from primary
and all trusted sources. In any, and all cases, The Bunch guarantee
always applies. |
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| 2 |
The Bunch
Guarantee |
| 2.1 |
If you don’t like any wine
that you buy from us, for whatever reason, return it within a month
of purchase and we shall refund your money without question or
delay. This applies to United Kingdom customers only and to
overseas customers' orders delivered to a United Kingdom port. |
| 2.2 |
This Guarantee applies to en primeur
sales in the sense that customers have the right to change their
mind within one month of being charged for their order. |
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| 3 |
Customers' paid reserves,
duty paid |
| 3.1 |
All customers' paid reserves are
stored separately from any stock belonging to the merchant, and
such storage areas are clearly identified. |
| 3.2 |
Separate stock records are
maintained for all customers' reserves. |
| 3.3 |
Every case held duty paid on behalf
of a customer is clearly identified in a way that unambiguously
asserts that customer’s ownership. |
| 3.4 |
Individual stock certificates are
supplied annually to each customer or on request. |
| 3.5 |
No wines will be removed from
individual customer reserves except on instructions from the owner
or, where the customer requires frequent withdrawals from reserves
(e.g. in the case of restaurants) following receipt of a letter of
indemnity from the owner authorising verbal instructions. |
| 3.6 |
Wines are insured on the
customer’s behalf, at least to the value of the original
purchase price. |
| 3.7 |
Customers may inspect their duty
paid reserves at any time during normal business hours, by prior
appointment. |
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| 4 |
Customers' paid reserves, in
bond |
| 4.1 |
Members of The Bunch who provide
bonded storage for customer reserves comply with the standards
outlined above for duty paid stocks, consistent with the
requirements of H.M. Customs and Excise. |
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| 5 |
Customers' paid reserves,
overseas |
| 5.1 |
It is not possible to provide the
same level of separate identification and access for inspection in
the case of overseas stocks (particularly when this relates to
‘primeur’ sales of wine still in cask) but members of
the Bunch are working on establishing some accord on this matter
with foreign suppliers and meanwhile provide certification based on
current best practice. |
| 5.2 |
Members ensure that they only deal
with established and reputable suppliers (the producer where
possible), preferring to pay slightly more if necessary to achieve
this end. |
| 5.3 |
Suppliers provide stock certificates
to the merchants and the merchants provide stock certificates for
their customers, clearly stating which additional charges, if any
(duty, shipping etc.), may be payable at a later date. |
| 5.4 |
Wines are paid for promptly by the
merchant in accordance with the supplier’s terms and shipped
to the UK as soon as practicable after bottling and then delivered
promptly to our customers or placed in their duty paid or bonded
reserves. |
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| 6 |
Mail Order |
| 6.1 |
Members of the Bunch are signatories
to the Mail Order Code of Practice, promulgated by the Wine and
Spirit Trade Association. |
| 6.2 |
The Bunch is working on a clear
summary of this Mail Order Code, comprehensible to customers and
will incorporate any further enhancements when seen necessary. |
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| 7 |
Guarantee of
supply |
| 7.1 |
The five merchants further
guarantee, outside of the Code of Practice, that they will each
make good any losses suffered by their own customers as a result of
a failure on the part of a supplier, such as a Bordeaux
négociant, or as the result of fraudulent action by any of
their employees. Moreover, reimbursement of any such loss of
bottled stock will be at the replacement value of the wine at the
date of such loss, not its original purchase price. |
