Logging In
Returning customers who have already registered
with the site should log in on our login page with your e-mail
address and password. You can link to our login page at any time
from the link shown, which appears on every page. Before an
order can be processed all customers will be required to either
log-in, or to register as a new customer.
To register as a customer you are required to enter your details in the fields provided.
You are required to complete your title, name, address, postcode, and telephone number, which should include your regional code.
Email Address: enter your e-mail address, for example: name@yahoo.com.
Password: enter your chosen password into the two boxes provided. Your password should be easy for you to remember (for security reasons please do not write down your password or reveal it to anyone else).
Mailings: We would like to contact you at appropriate times with special offers and news from Tanners. You can choose whether you would like to receive our postal mailings and emails, only emails, or no mail at all. (You can also change your preference on the web site at any time).
When you have completed the form select the 'Register me' button at the bottom of the form to conclude your registration.
Once you have logged in, you will receive the options to go shopping or view/modify your account information.
To register as a customer you are required to enter your details in the fields provided.
You are required to complete your title, name, address, postcode, and telephone number, which should include your regional code.
Email Address: enter your e-mail address, for example: name@yahoo.com.
Password: enter your chosen password into the two boxes provided. Your password should be easy for you to remember (for security reasons please do not write down your password or reveal it to anyone else).
Mailings: We would like to contact you at appropriate times with special offers and news from Tanners. You can choose whether you would like to receive our postal mailings and emails, only emails, or no mail at all. (You can also change your preference on the web site at any time).
When you have completed the form select the 'Register me' button at the bottom of the form to conclude your registration.
Once you have logged in, you will receive the options to go shopping or view/modify your account information.
You can change your personal details, including
your mailing preference, at any time by going to the Your
Account menu, and choosing Personal Details.
Tanners online shop offers many ways to do
your shopping:
Choose a region or category from the menu on
the left hand side of the screen and click to expand and reveal sub
categories. Categories with a symbol have sub categories; clicking
on the categories without will take you to a list of our wines from
that region, or complementary products in that category in the case
of Accessories!
Browse by Grape
and Region
If you already know which grapes you like, this
handy search will help you to instantly locate the wines you want!
Choose from our extensive list, and if you like, you can choose an
area as well. To browse the wines from a large area all at once,
choose from the Region list.
Browse by Style
and Price
Product Details
Click on the title to view the full details of
the product, including for some wines reviews featured in the
recent press.
Your Wish
List
You can create a wish list of the
things you would like to buy, a ‘fantasy cellar’ if you
like, and then treat yourself, perhaps realising one bottle with
every order, and/or use it to store your favourite wines and then
order them regularly – the choice is yours. On every product
detail page, for items in stock, you will see an ‘add to wish
list’ icon beneath the ‘add to basket’
button.
Clicking on ‘add to wish list’ will
save the item to your wish list at the price shown. (Please note
that if you try to add/transfer this saved item from your wish list
to your basket at a later date, the price may change and update, or
the item may no longer be available.)
You can view your wish list after adding an item to it, by clicking on the red text link that appears telling you what you’ve just added
You can view your wish list after adding an item to it, by clicking on the red text link that appears telling you what you’ve just added
or by clicking on the link shown which appears
on every page. You can also access it through the ‘Your Wish
List’ link on your account pages, when you are a registered
user and logged in to your account.
You can add individual items to your basket
using the add link for the item. Alternatively, use the transfer
all button to move your entire wishlist to your basket. To clear an
item, use the remove button against the individual item, or use the
clear wish list button to wipe your entire wishlist.
Don't worry about not being able to choose quantities; you will be able to alter the quantity of the items once they are in your basket.
Don't worry about not being able to choose quantities; you will be able to alter the quantity of the items once they are in your basket.
As you browse around the site and add products
to your basket, you will be taken to your basket page. You will
also notice that the value of your order and the quantity of items
making up your order will appear in the top right of the screen,
this is your 'Mini Basket'. You can click on the 'View
Basket' link at any time to view the entire contents of your
basket.
At your main basket, you can change the
quantity or delete items from your order. Once you are happy with
the items you have in your basket, click the 'proceed to
checkout' link to proceed with your order.
Should you wish to add other items to your order, please choose the ‘continue shopping’ link, which will return you to the category you were previously in, or choose a category from the top of the page.
Should you wish to add other items to your order, please choose the ‘continue shopping’ link, which will return you to the category you were previously in, or choose a category from the top of the page.
Once you have passed into our secure order
process you will be met with a sequence of pages to complete, as
follows:
Stage 1 - Log-in/register
Here you will be asked to log-in with your email address and password, or if you haven’t already registered with Tanners you will be asked to give us your personal details and choose a password. If you have already logged in before getting to this stage of your order, you will not be shown this page.
Stage 2 – Delivery address
At this stage you will be asked to choose an address to send your order to from a drop-down list. The list will contain your own address and the address of anyone you have sent items to in the past. If you would like to send your order to an address that does not appear in the list, please choose 'add new address' and enter the recipient's details here. If you would like to send something to an address that appears in the list, yet you would like to make a change to this address, choose the recipient from the list and then choose 'edit address' and make the necessary changes. You can also enter any special instructions for delivery on this page, or if you would like to add a message to a gift order enter it here. If you would like us to leave your package with a neighbour, or in a particular place if you are out, please make sure to note this here.
Stage 3 – Payment information
The payment screen requires you to enter the details of your debit or credit card. You must enter the name and address of the cardholder. These fields will automatically be populated with the details you entered when you registered – if these are incorrect please choose another set of cardholder details from the list. The addresses in the list can be edited in exactly the same way as those in your address book at the delivery details stage.
Stage 4 – Summary
This page shows you a summary of all your order details. Please check that these are all correct, before clicking ‘complete my order’ to submit your order to Tanners. Should any details on the summary page be incorrect please use the back button within the page (not on your browser) to move back through the order process and correct those details.
Stage 5 - 3DSecure Authentification *NEW*
3D Secure is a new security measure now required by your bank. You must take this extra step to complete your order, which protects your card from unauthorised use online. When you click on the "place order" icon bottom right on the Order Confirmation/Confirm Order page you will see a window open up entitled 3DSecure Authentication. The onscreen instructions will take you through what you need to do.
When submitting your card details, depending on the card type you have entered, you will be redirected to a Visa or MasterCard page. These pages are on your bank’s secure servers and at no stage will Tanners be able access this information.
Stage 6 – Confirmation
This page confirms that you have successfully placed your order with Tanners. Please take note of the order number given to you at this stage and use it in any further correspondence you may have with us. Please print out the printer friendly summary from this page for your own records. For security reasons, once you have completed your order we advise you to log-out of the site.
Stage 1 - Log-in/register
Here you will be asked to log-in with your email address and password, or if you haven’t already registered with Tanners you will be asked to give us your personal details and choose a password. If you have already logged in before getting to this stage of your order, you will not be shown this page.
Stage 2 – Delivery address
At this stage you will be asked to choose an address to send your order to from a drop-down list. The list will contain your own address and the address of anyone you have sent items to in the past. If you would like to send your order to an address that does not appear in the list, please choose 'add new address' and enter the recipient's details here. If you would like to send something to an address that appears in the list, yet you would like to make a change to this address, choose the recipient from the list and then choose 'edit address' and make the necessary changes. You can also enter any special instructions for delivery on this page, or if you would like to add a message to a gift order enter it here. If you would like us to leave your package with a neighbour, or in a particular place if you are out, please make sure to note this here.
Stage 3 – Payment information
The payment screen requires you to enter the details of your debit or credit card. You must enter the name and address of the cardholder. These fields will automatically be populated with the details you entered when you registered – if these are incorrect please choose another set of cardholder details from the list. The addresses in the list can be edited in exactly the same way as those in your address book at the delivery details stage.
Stage 4 – Summary
This page shows you a summary of all your order details. Please check that these are all correct, before clicking ‘complete my order’ to submit your order to Tanners. Should any details on the summary page be incorrect please use the back button within the page (not on your browser) to move back through the order process and correct those details.
Stage 5 - 3DSecure Authentification *NEW*
3D Secure is a new security measure now required by your bank. You must take this extra step to complete your order, which protects your card from unauthorised use online. When you click on the "place order" icon bottom right on the Order Confirmation/Confirm Order page you will see a window open up entitled 3DSecure Authentication. The onscreen instructions will take you through what you need to do.
When submitting your card details, depending on the card type you have entered, you will be redirected to a Visa or MasterCard page. These pages are on your bank’s secure servers and at no stage will Tanners be able access this information.
- If you have already registered your card for 3D Secure, you will be asked to enter your 3D Secure password.
- If you have not registered your card before, you will have the option to do so, there and then.
- If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank. Some banks are forcing mandatory sign up to the scheme so as to upgrade your security to the highest level with immediate effect.
Stage 6 – Confirmation
This page confirms that you have successfully placed your order with Tanners. Please take note of the order number given to you at this stage and use it in any further correspondence you may have with us. Please print out the printer friendly summary from this page for your own records. For security reasons, once you have completed your order we advise you to log-out of the site.