Terms & Conditions
Please read our Terms & Conditions carefully. We sometimes have to change our terms and conditions, so please do not assume that the same terms will apply to future orders.
This website is owned and operated by:
Tanners Wines Ltd.,
26 Wyle Cop,
VAT number: GB 159 1583 42.
Company registration number: 1072469 England.
Ordering, Pricing & Availability
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
All attendees of Tanners ticketed events must be 18 years or older. In line with the Company’s age verification policy (“Challenge 25”) and to comply with UK licencing law, attendees may be asked to produce photographic identification with proof of age. If you are not able to do so, you may be refused entry.
Tanners Wines website is subject to stock remaining on hand and to duty, exchange and market fluctuations. The prices shown are VAT inclusive per bottle unless otherwise indicated. You will appreciate that stock positions and prices are subject to continual change and revision. If an item is out of stock we will contact you to offer a substitute of a similar item of equivalent or higher value or arrange an alternative resolution. Goods supplied remain Tanners property until payment has been received.
We retain the right to cancel an order and credit it in full.
Delivery & Returns
By placing an order on the Tanners website you confirm that you are at least 18 years old. We reserve the right not to deliver if we are unsure of this.
Gift Vouchers & e-Gift Cards
There are two products available: Gift Vouchers are redeemable in store only whilst e-Gift Cards are redeemable online only.
You can pay by Visa, MasterCard, Maestro, American Express and PayPal. You can have full confidence that our online ordering service is fully secure. All credit card transactions are processed using the highly secure payment gateway, Braintree. We never see your credit or debit card card details to ensure a safe and secure shopping experience for you. However if you are an account holder our new site offers tokenisation which allows you to register your card encrypted on Braintree's highly secure servers, which makes paying much faster on future orders. Once you reach the order process, you will notice the web address at the top of the page will change to begin with https://www instead of http://www. This is a sign that you are on secure servers.
In addition, our website has industry-leading encryption from Norton Secured, powered by Symantec and is scanned daily.
Please note that payment is taken at the time you press the ‘Place Order’ button.
Queries or Complaints
Should you have a query regarding delivery or faulty wines, please telephone on 01743 234455 or contact us online.
For queries regarding accounts, please ask for our Accounts Department on Shrewsbury 01743 234500.
Alternatively for any complaint, write to us at Tanners Wines Ltd, 26 Wyle Cop, Shrewsbury, Shropshire, SY1 1XD.
Complaints in respect of quality or service will be attended to personally by the directors.
Cancellation of Orders
As you are entering into a distance selling contract, you may cancel your order at any time from the point of placing the order until 14 working days after the day the goods are delivered. If you wish to cancel please notify us in writing or by using our contact form. Please note that a charge may be made to cover the cost of collecting goods in the event of a cancelled order that has already been delivered.
We retain the right to cancel an order and credit it in full if a payment does not meet the requirements of our stringent security checks.
All customer reviews should adhere to Tanners content guidelines and terms.
En Primeur Wines (Wines Lying Abroad)
To see our Terms and Conditions for En-primeur please click here.
Tanners In Bond Storage
Wines purchased from Tanners by the case can be stored in optimum conditions with us. All storage terms are in accordance with The Bunch Code of Practice including separate, secure storage of fully marked cases. Charges are currently £3.00 initial in take charge then £9.60 per dozen and £4.80 per half dozen per year or part year, inclusive of VAT and insurance at replacement value. Please contact Graham Mason or John Melhuish on 01743 234455 for full details. We also work closely with a number of third-party bonded warehouses. Please ask for rates which cover extra administration.
The information contained in this website is for general information purposes only. The information is provided by Tanners Wines Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Tanners Wines Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Tanners Wines Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of Tanners Wines Ltd - © Tanners Wines Ltd 2018. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- You may print or download to a local hard disk extracts for your personal and non-commercial use only;
- You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material;
- You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.